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Return and Refund Policy

Effective Date: 01/03/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Stockyard Supplies website located at www.stockyardsupplies.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: support@stockyardsupplies.com

• Phone: 888-611-8399

• Address: 1614 South Airport Road, Nephi, Utah, 84648, United States

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to return products within 30 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in the original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return To initiate a return, contact Customer Service at support@stockyardsupplies.com or call 888-611-8399 within 30 days of receiving your order. Provide your order number and a detailed reason for the return. After review, we will provide a Return Merchandise Authorization (RMA) and return instructions.

4.2 Preparing Your Return Securely pack the item in its original packaging, including all accessories, manuals, and any free gifts. Include your return authorization form inside the package.

4.3 Shipping the Return

• Shipping Method: Please use a trackable shipping method (USPS, UPS, or FedEx) to ensure your package arrives safely.

• Return Window: Ship the item within 7 days after receiving your return authorization.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer. Stockyard Supplies does not provide prepaid return labels for "change of mind" returns.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind If you wish to return an item for reasons other than defect or damage, a refund will be issued to the original payment method, minus a 20% restocking fee.

6.2 Defective or Damaged Goods Please inspect your order upon receipt. Contact us within 7 days of delivery if the item is defective or damaged. Provide photos/videos of the damage. We will offer a replacement or a full refund, and in these specific cases, we will cover the return shipping costs.

6.3 Incorrect Product Received Inform us immediately. We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Order Cancellation

• Before Shipment: You can cancel your order for a full refund within 24 hours of placement if it has not yet been shipped.

• After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products: Items made to your specifications.

• Gift Cards: Non-refundable and valid for 1 year.

• Downloadable Software Products.

8. Refunds

8.1 Refund Conditions Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund.

8.2 Refund Processing

• Method: Refunds will be processed to the original payment method used at checkout (Visa, Mastercard, American Express, or Apple Pay).

• Time Frame: Approved refunds are processed within 5-7 business days. It may take additional time for your bank or credit card issuer to post the refund to your account.

9. Exchanges

We replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@stockyardsupplies.com.

10. Timelines Summary

• Reporting Window: 30 days from delivery.

• Cancellation Window: 24 hours from order placement.

• Refund Processing: 5-7 business days after return receipt.

11. Legal Rights

This Return and Refund Policy is governed by the laws of the State of Utah, United States, and does not affect any statutory rights you may have under applicable law.

Note: By making a purchase on www.stockyardsupplies.com, you agree to this Return and Refund Policy.

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Stockyard Supplies Phone: 888-611-8399 Email: support@stockyardsupplies.com Address: 1614 South Airport Road, Nephi, Utah, 84648